Process Management: A Guide for the Design of Business Processes

Becker, Jörg; Kugeler, Martin; Rosemann, Michael

"Process Management" is a compendium for modern design of process-oriented companies. A hands-on approach to introducing, realizing and continually administering process management is presented with a thoroughly critical reflection of the necessary activities regarding the state-of-the-art of organization theory and information management. This is done by following the individual stages of a process model which has already successfully been proved in practice. The progress of the project is described by a continuous case study, which is the process management project of a modern service company. The included recommendations are summarized in a series of checklists for each stage of the project.

Details

Published by: Springer

Publication Date: 2011-01-24

Format: Hardcover

ISBN-13: 9783642151897

DOI: 10.1007/978-3-642-15190-3

Dimensions: 235cm x155cm

Pages: 596