This book examines how the convergence of digital twins, quantum computing, agentic artificial intelligence, and tokenization is reshaping the strategic foundations of banking. Drawing on four decades of industry experience, the book situates contemporary debates on digital transformation within a longer history of technological change in financial services, arguing that the current moment represents a structural inflection rather than an incremental evolution.

The book develops a clear analytical framework—“platform versus pipe”—to interpret emerging competitive dynamics in banking ecosystems. It shows how advances in customer data integration, simulation-based decision-making, and programmable financial infrastructures are enabling new forms of customer journey ownership, while simultaneously accelerating disintermediation pressures from fintech and Big Tech actors.

Across its chapters, the volume combines conceptual analysis with practitioner-oriented insight, exploring topics such as the limits of traditional data architectures, the implications of quantum simulation for financial modelling, and the organizational and regulatory challenges associated with platform-based banking strategies. It also offers a forward-looking assessment of industry scenarios to 2032, considering the implications for incumbent institutions, regulators, and technology firms.

By bridging technology, strategy, and financial innovation, Quantum Banking contributes to ongoing discussions in digital banking, fintech, and financial services transformation, providing a grounded account of how emerging technologies may reconfigure value creation and competitive positioning in global banking.

Dharmesh Mistry is CEO of Vision 20 20 Consulting and a fintech advisor with more than 40 years of experience in banking technology. Formerly Chief Digital Officer at Temenos and earlier at NatWest and Lloyds, he has worked extensively on digital banking, customer data architectures, and platform strategy. He championed the concept of the “single brain” in banking and writes for FinTech Futures, where he also co-hosts the Demystify podcast.

Lou Carlozo is a financial services journalist and podcast host specialising in banking innovation and artificial intelligence. He is the creator of Bankadelic and former managing editor at the Bank Administration Institute. His work has appeared in Reuters, U.S. News & World Report, and Yahoo Finance, among others. Carlozo is also an industry commentator and event host, with a focus on fintech, digital banking, and emerging financial technologies.