Groups That Work (and Those That Don't): Creating Conditions for Effective Teamwork

Explores the design and leadership of groups, providing detailed descriptions of twenty-seven diverse work groups—including task forces, top management groups, production teams, and customer service teams—to offer insights into what factors affect group productivity, and what leaders and group members can do to improve work group effectiveness.

J. RICHARD HACKMAN is Cahners-Rabb Professor of Social and Organizational Psychology at Harvard University. He received his Ph.D. in social psychology from the University of Illinois in 1966, and taught at Yale University until 1986. He is coauthor of several books, including Work Redesign (1980).