{"product_id":"9789819675630","title":"Service Delivery and the Pulse of Citizen Satisfaction in Urban Governance of Bangladesh","description":"\u003ch1\u003eService Delivery and the Pulse of Citizen Satisfaction in Urban Governance of Bangladesh\u003c\/h1\u003e \u003ch2\u003eMollah, Md. Awal Hossain\u003c\/h2\u003e \u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis book offers a comparative analysis of municipal service delivery in four major Bangladeshi cities: Dhaka, Chittagong, Khulna, and Rajshahi. Using the SERVQUAL model, it evaluates service quality through five dimensions—Tangibles, Reliability, Responsiveness, Assurance, and Empathy—providing a detailed understanding of citizen satisfaction in varied urban settings.\u003c\/p\u003e\n\u003cp\u003eThe book’s strength lies in its comparative framework, which examines the distinct challenges and governance structures of each city. This analysis identifies common issues while uncovering unique dynamics, enabling a thorough exploration of service delivery systems. It highlights effective practices and areas for improvement, fostering a balanced view of urban governance.\u003c\/p\u003e\n\u003cp\u003eKey municipal services such as street lighting, waste management, water supply, sewerage systems, and birth registration are assessed in detail. By focusing on practical reforms and innovations, the book bridges academic research with real-world application, offering actionable insights for policymakers, urban planners, and practitioners.\u003c\/p\u003e\n\u003cp\u003eWith its emphasis on practical solutions and comparative insights, this book is an essential resource for those involved in urban development. It provides valuable lessons for enhancing service quality and citizen satisfaction, contributing to more effective governance in developing countries.\u003c\/p\u003e \u003ch3\u003eDetails\u003c\/h3\u003e \u003cp\u003ePublished by: Palgrave Macmillan\u003c\/p\u003e \u003cp\u003ePublication Date: 2025-08-10\u003c\/p\u003e \u003cp\u003eFormat: Hardcover\u003c\/p\u003e \u003cp\u003eISBN-13: 9789819675630\u003c\/p\u003e \u003cp\u003eDOI: 10.1007\/978-981-96-7564-7\u003c\/p\u003e \u003cp\u003eDimensions: 210cm x148cm\u003c\/p\u003e \u003cp\u003ePages: 208\u003c\/p\u003e ","brand":"Springer Nature Singapore","offers":[{"title":"Default Title","offer_id":44309906292876,"sku":"9789819675630","price":40.49,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9789819675630.jpg?v=1776874606","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9789819675630","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}