This book is the first complete guide to running a modern warehouse that works for people, technology, and the planet at the same time. It shows warehouse managers, operations executives, and supply chain leaders how to manage the move to smart, sustainable fulfillment without losing sight of the workers who make it succeed.

 

The chapters progress from how warehouse jobs have changed, through workforce development, automation, and risk management, to measurement, sustainability, and the expectations of a new generation entering the field. The book grounds this journey in the principles of Industry 5.0 and Warehousing 5.0, introduces a practical Three-Dimensional Integration Model, and follows McDylan Fulfillment Solutions, a fictional company, through its full transformation.

 

Scott Douglas McDonald has been with RMIT University since 2016. He is a course coordinator and lecturer in Logistics & Supply Chain Management. He obtained his Ph.D. from Nottingham, his D.B.A. from Horizons, his M.Sc. from Hertfordshire, and his M.B.A. from Trinity College. Author of Level Up Your Logistics 2025.

 

Minh Duong Kim Ngo is an education professional with academic interests in learning, teaching, and applied business education. She obtained her M.B.A. and Graduate Certificate in Tertiary Learning & Teaching from RMIT University, and her B.Ec. from the University of Economics Ho Chi Minh City.