Communications in Computer and Information Science: 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings

Takenaka, Takeshi; Han, Spring; Minami, Chieko

This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.

The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.

Details

Published by: Springer

Publication Date: 2020-02-14

Format: Paperback

ISBN-13: 9789811531170

DOI: 10.1007/978-981-15-3118-7

Dimensions: 235cm x155cm

Pages: 309