Total Quality Management: Proceedings of the first world congress

Kanji, G.

In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.

Details

Published by: Springer

Publication Date: 2012-10-14

Format: Paperback

ISBN-10: 9789401042406

ISBN-13: 9789401042406

DOI: 10.1007/978-94-011-0539-2

Dimensions: 235cm x155cm

Pages: 618