Cruise Management: Information and Decision Support Systems

Papathanassis, Alexis; Breitner, Michael H.; Schoen, Cornelia

Increasingly, cruise operators are utilising information and communication technologies (ICTs) to improve service-effectiveness and process efficiency, both on- and off-board. Therefore, it is worth initiating a discussion on the potential and challenges ICTs entail for both cruise operators’ back-offices and for cruisers’ consumption experiences. This book documents the proceedings of the 1st e-Cruising Conference (Bremerhaven, Germany), which was aimed at discussing the possibilities and applicability of ICTs and mobile services in various aspects of cruise operations. Following a rigorous double-blind review, the best papers were chosen to be incorporated in this volume.

Details

Published by: Gabler Verlag

Publication Date: 2011-10-29

Format: Paperback

ISBN-13: 9783834932723

DOI: 10.1007/978-3-8349-7159-3

Dimensions: 210cm x148cm

Pages: 249