{"product_id":"9783658489601","title":"The Importance of the Level of Care for Personal Services: Personal Guest Service in the Context of Guest Centricity and Guest Care","description":"\u003ch1\u003eThe Importance of the Level of Care for Personal Services: Personal Guest Service in the Context of Guest Centricity and Guest Care\u003c\/h1\u003e \u003ch2\u003eSattler, Hans-Peter\u003c\/h2\u003e \u003cp\u003e\u003c\/p\u003e\u003cp\u003eIn the present, slightly revised dissertation, the importance of individual care intensity is examined from the perspective of the hotel-specific service of attending to hotel guests. This involves analyzing how culture, historical industry developments, and training-relevant skills and behaviors have influenced the evolution of hotel-specific services. Based on the research question, “What significance does care intensity have for the provision of personal services?”, the aim is to understand, using the example of hotel-specific personal guest care in hotels, the value it should have for guest loyalty and the quality of relationships between hotel guests, hotel employees, and the hotel operation.\u003c\/p\u003e\u003cp\u003eThe results include, on the one hand, a reassessment of personal guest care as a hotel-specific service and the establishment of the Guest Quadrant as a holistic guest care model; and on the other hand, the opportunity for hotel employees, owners, and\/or operators to diagnose the individual care intensity of hotel guests from the perspective of Guest Centricity and Guest Care using proposed skills, calculation methods, and assessment tools.\u003c\/p\u003e \u003ch3\u003eDetails\u003c\/h3\u003e \u003cp\u003ePublished by: Springer\u003c\/p\u003e \u003cp\u003ePublication Date: 2025-09-27\u003c\/p\u003e \u003cp\u003eFormat: Paperback\u003c\/p\u003e \u003cp\u003eISBN-13: 9783658489601\u003c\/p\u003e \u003cp\u003eDOI: 10.1007\/978-3-658-48961-8\u003c\/p\u003e \u003cp\u003eDimensions: 210cm x148cm\u003c\/p\u003e \u003cp\u003ePages: 463\u003c\/p\u003e ","brand":"Springer Fachmedien Wiesbaden","offers":[{"title":"Default Title","offer_id":44334983741580,"sku":"9783658489601","price":107.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9783658489601.jpg?v=1776874760","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9783658489601","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}