Markt- und Unternehmensentwicklung Markets and Organisations: Studies in the German Airport Industry

Lehmann, Claudia

Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.

Details

Published by: Springer Gabler

Publication Date: 2018-07-26

Format: Paperback

ISBN-13: 9783658230357

DOI: 10.1007/978-3-658-23036-4

Dimensions: 210cm x148cm

Pages: 344