{"product_id":"9783642436901","title":"Contributions to Management Science: Real-Time Control and Request-Forecasting Approaches to Improve Customer Service","description":"\u003ch1\u003eContributions to Management Science: Real-Time Control and Request-Forecasting Approaches to Improve Customer Service\u003c\/h1\u003e \u003ch2\u003eFerrucci, Francesco\u003c\/h2\u003e \u003cp\u003eThis book deals with transportation processes denoted as the Real-time Distribution of Perishable Goods (RDOPG). The book presents three contributions that are made to the field of transportation. First, a model considering the minimization of customer inconvenience is formulated. Second, a pro-active real-time control approach is proposed. Stochastic knowledge is generated from past request information by a new forecasting approach and is used in the pro-active approach to guide vehicles to request-likely areas before real requests arrive there. Various computational results are presented to show that in many cases the pro-active approach is able to achieve significantly improved results. Moreover, a measure for determining the structural quality of request data sets is also proposed. The third contribution of this book is a method that is presented for considering driver inconvenience aspects which arise from vehicle en-route diversion activities. Specifically, this method makes it possible to restrict the number of performed vehicle en-route diversion activities.​\u003c\/p\u003e \u003ch3\u003eDetails\u003c\/h3\u003e \u003cp\u003ePublished by: Physica\u003c\/p\u003e \u003cp\u003ePublication Date: 2015-04-12\u003c\/p\u003e \u003cp\u003eFormat: Paperback\u003c\/p\u003e \u003cp\u003eISBN-13: 9783642436901\u003c\/p\u003e \u003cp\u003eDOI: 10.1007\/978-3-642-33472-6\u003c\/p\u003e \u003cp\u003eDimensions: 235cm x155cm\u003c\/p\u003e \u003cp\u003ePages: 319\u003c\/p\u003e ","brand":"Springer Berlin Heidelberg","offers":[{"title":"Default Title","offer_id":47662012334220,"sku":"9783642436901","price":98.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9783642436901.jpg?v=1776434913","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9783642436901","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}