Dependability has always been an vital attribute of operational systems, regardless of whether they are highly-specialised (like electricity generating plants) or more general-purpose (like domestic appliances). This volume provides a highly-readable overview of the topic, concentrating on dependability as a life-cycle management issue rather than as a technical subject. Specifically avoiding technical language and complex mathematics, it is designed to be accessible to readers at all levels. It will be of particular interest to project managers and software engineers in industries where dependability is of particular importance, such as aerospace, process control, and mining. It will also provide useful reading material for students taking courses with modules in dependability. Felix Redmill and Chris Dale have both worked in industry for over 15 years, and now run successful consultancy businesses.