Total Quality Management: An Executive Guide to Continuous Improvement

Rampersad, Hubert K.

Total Quality Management (TQM) is a journey towards improvement, guiding you through a continuous reassessment of yourself, your work and your organization. The author demonstrates how to improve your daily workload in order to create a quality product, control costs, and foster customer loyalty. Not only does this give your organization an edge in a competitive business environment, it also helps you grow and excel.
Rampersad guides you through the effective use of problem-solving tools and helps you apply the quality improvement process in all aspects of your work. The book`s modular, practical and integral approach will appeal to today`s busy manager. All aspects of Total Quality Management are clearly, concisely, and didactically described, illustrated by a wealth of real world examples.

Details

Published by: Springer

Publication Date: 2001-01-18

Format: Hardcover

ISBN-13: 9783540679677

DOI:

Dimensions: 235.0cm x155.0cm

Pages: 190.0