The way businesses implement change has remained pretty much unchanged for years. And now, with AI accelerating change at a pace most organisations struggle to match, many are left scratching their heads, wondering why the old ways of embedding change no longer work.

This book challenges the status quo of business change and gives change professionals and business leaders insights into why the old ways of driving and embedding change are becoming increasingly redundant, and what to do instead.

Leading change thinker Sky Dow takes us on a real-life journey, retelling stories from first hand experiences throughout her career in business change. Clarifying what didn’t work and why, she demonstrates how this shaped her offering to support the advancement of business change and led to the creation of the PULSE change management framework: a simple, robust and people-centric solution in an age where we are increasingly questioning our own purpose.

With AI moving the goalposts on an almost daily basis, change is going to happen to you and your organisation. The question is whether it just happens or whether you take control. 

The book addresses three problems. First, the way that the focus of business change has been reduced to tick box exercises, losing its own purpose of connecting with people and delivering a return on investment. Secondly, the confusion between managing change and change management. And finally, the idea that “change” is an unwieldy behemoth, that only specialist and expensive tools, templates, and frameworks can help you tame. This simply isn't true, as the PULSE change management method contained in this book demonstrates. 

Rewriting the Change Playbook gives you the tools and guiding principles to take charge now."

A passionate change management professional, and the creator of the PULSE change management framework, Sky Dow has worked across a range of industries within FTSE 250 companies delivering transformation projects that have resulted in multi-million-pound savings, improved efficiency, and enhanced customer experiences. Eager to enthuse others about the power of business change, Sky takes a hands-on role in supporting people through the change process to land effective and meaningful change.

She has been a Non-Executive Director of the Change Management Institute for four years and is a regular speaker on change. A contributor to The Effective Change Manager: The Change Management Body of Knowledge 2nd Edition. This is her first book.