{"product_id":"9783032377876","title":"Citizens, Consumers and Customers in the Public Sector","description":"\u003ch1\u003eCitizens, Consumers and Customers in the Public Sector\u003c\/h1\u003e\u003ch3\u003eTom S. Karlsson\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003ePolitical Science \/ Public Affairs \u0026amp; Administration\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003e\n\u003cp\u003eThis book sets out to investigate how individuals within modern welfare states adopt distinct roles and identities when interacting with public organisations – as citizens who contribute to society, as consumers driven by personal preferences, and as customers demanding efficiency and responsiveness. It also considers the impact of these roles in shaping public sector institutions.  \u003c\/p\u003e\r\n\u003cp\u003eDrawing on evidence from Sweden, the book examines the intricate and sometimes conflicting roles of citizens, consumers, and customers in the public sector, demonstrating how public institutions must simultaneously balance collective welfare, individual rights, and market logic in order to preserve democratic engagement and trust in public organisations.\u003c\/p\u003e\r\n\u003cp\u003eThe book will appeal to scholars and students of public administration, public management and governance, as well as practitioners.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003cp\u003e\u003cstrong\u003eTom S. Karlsson\u003c\/strong\u003e is Associate Professor in Public Administration at Gothenburg University, Sweden. \u003c\/p\u003e\r\n\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e11 January 2027\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eSpringer Nature Switzerland\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003ePalgrave Macmillan\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9783032377876\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003eHardback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Springer Nature Switzerland","offers":[{"title":"Default Title","offer_id":51691702845580,"sku":"9783032377876","price":116.99,"currency_code":"USD","in_stock":true}],"url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9783032377876","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}