{"product_id":"9783032175298","title":"Intentional Luxury Elevated Client Engagement for Client-Facing Teams","description":"\u003ch1\u003eIntentional Luxury\u003c\/h1\u003e\u003ch2\u003eElevated Client Engagement for Client-Facing Teams\u003c\/h2\u003e\u003ch3\u003eMatthieu Mielet\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eBusiness \u0026amp; Economics \/ Industries \/ General\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003e\n\u003cp\u003eLuxury today is no longer defined by products alone. It is also shaped by the experience clients live, feel and remember. \u003cem\u003eIntentional Luxury\u003c\/em\u003e is a transformative guide for professionals who seek to engage clients in meaningful, high impact interactions, from boutique advisors and hospitality hosts to brand leaders and experience strategists.\u003c\/p\u003e\r\n\u003cp\u003eDrawing on over a decade of global practice, Dr. Matthieu Mielet introduces the concept of Elevated Client Engagement – a framework for delivering Intentional Luxury. Through real-world stories, practical tools, and a fresh perspective on luxury, this book reveals how the functional, relational, and sensorial dimensions shape client engagement, and how to develop them with expertise to consistently reach the elevated level expected today.\u003c\/p\u003e\r\n\u003cp\u003eWhether you are selling a timepiece in Paris, welcoming guests in Tokyo, or curating experiences in New York, this book equips you to:\u003c\/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eDevelop the mindset and skills that elevate client engagement\u003c\/li\u003e\r\n\u003cli\u003ePersonalize client interactions with intention, empathy, and attention to details\u003c\/li\u003e\r\n\u003cli\u003eEmbed Elevated Client Engagement into team culture and leadership\u003c\/li\u003e\r\n\u003cli\u003eTransform commercial transactions into moments of resonance\u003c\/li\u003e\r\n\u003cli\u003eCreate emotional resonance, advocacy, and loyalty\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003eMore than a manual, \u003cem\u003eIntentional Luxury\u003c\/em\u003e is a call to elevate your client engagement craft and shape the kind of experiences clients remember, share, and seek again.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003cp\u003e\u003cstrong\u003eMatthieu Mielet\u003c\/strong\u003e is Managing Partner at Oktave, the Swiss-based agency helping luxury brands elevate client experience and accelerate business performance. A strategist and expert in luxury Client Engagement, he advises global groups and retail teams worldwide. With over a decade of practice, Matthieu has designed and delivered hundreds of consulting assignments, coaching and training programs for brands such as Bulgari, Cartier, Diptyque, Ferrari, L’Oréal, Louis Vuitton, Porsche and many other prestigious Maisons. Having lived for 15 years in China, he brings a truly “glocal” perspective, combining an international mindset with a nuanced understanding of Asian markets. The son of a retail family, he holds a doctorate from the University of Monaco on Client Engagement and the productive balance between selling and serving. He lives and works in Paris.\u003c\/p\u003e\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e25 July 2026\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eSpringer Nature Switzerland\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003ePalgrave Macmillan\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9783032175298\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003eHardback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e220\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Springer Nature Switzerland","offers":[{"title":"Default Title","offer_id":45444701749388,"sku":"9783032175298","price":34.19,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9783032175298.jpg?v=1780599617","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9783032175298","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}