{"product_id":"9783031972096","title":"Palgrave Studies in Technology and Innovation in Africa: Digital Ecosystems, Consumer Experience, and Engagement","description":"\u003ch1\u003ePalgrave Studies in Technology and Innovation in Africa\u003c\/h1\u003e\u003ch2\u003eDigital Ecosystems, Consumer Experience, and Engagement\u003c\/h2\u003e\u003cp\u003e\u003cstrong\u003eContributors:\u003c\/strong\u003e Anning-Dorson, Thomas\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp style=\"text-align: justify;\"\u003e\u003cspan style=\"font-family: 'Calibri',sans-serif;\"\u003eAs Africa's digital economy expands rapidly, it presents a wealth of opportunities for both micro and macroeconomic development. This book, the second of two volumes, offers a comprehensive examination of how digital technologies are altering the way companies interact with customers and the continent's broader digital ecosystem.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: justify;\"\u003e\u003cspan style=\"font-family: 'Calibri',sans-serif;\"\u003eDrawing on a rich mix of empirical studies and conceptual frameworks, this volume examines key themes at the forefront of Africa's digital revolution. It explores the impact of super-apps and IoT on consumer interactions, the role of mobile technologies in shaping African digital ecosystems, and the multifaceted influence of digital technologies on socio-economic development. The book delves into cutting-edge customer engagement strategies, including the use of short-form video content, chatbots, and emojis in digital customer service, providing empirical insights into their effectiveness in the African context. Furthermore, this volume offers nuanced analyses of social media's role in brand engagement and e-commerce, exploring generational dynamics and cross-country trends. It also examines the intersection of digital activism and brand management, offering valuable insights for companies navigating the complex socio-political landscape of African markets. It will be of great interest to scholars and students of innovation strategy and business in Africa.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\u003ch3\u003eBook Details\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003ePublisher:\u003c\/strong\u003e Palgrave Macmillan\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e 2025-10-02\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e Hardcover\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eISBN-13:\u003c\/strong\u003e 9783031972096\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePages:\u003c\/strong\u003e 343\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Palgrave Macmillan","offers":[{"title":"Default Title","offer_id":44309775057036,"sku":"9783031972096","price":152.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9783031972096.jpg?v=1768936943","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9783031972096","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}