{"product_id":"9783031370991","title":"Customer Centric Support Services in the Digital Age: The Next Frontier of Competitive Advantage","description":"\u003ch1\u003eCustomer Centric Support Services in the Digital Age: The Next Frontier of Competitive Advantage\u003c\/h1\u003e \u003ch2\u003eSheth, Jagdish N.; Jain, Varsha; Mogaji, Emmanuel; Ambika, Anupama\u003c\/h2\u003e \u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis book explores how customer service can become the singular competitive differentiator for organizations in the digital era.\u003c\/p\u003e\u003cp\u003eGiven the pace of digitization and the rise in customer expectations post-pandemic, organizations must focus on customer-centricity in all functions in the digital age, providing factors, enablers, and processes for customer service and sharing best practices based on research from global experts.\u003c\/p\u003e\u003cp\u003eThe book is a valuable resource for students and researchers keen on understanding the new digital landscape in customer service to develop, maintain, and enhance customer relationships.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e \u003ch3\u003eDetails\u003c\/h3\u003e \u003cp\u003ePublished by: Palgrave Macmillan\u003c\/p\u003e \u003cp\u003ePublication Date: 2025-01-04\u003c\/p\u003e \u003cp\u003eFormat: Paperback\u003c\/p\u003e \u003cp\u003eISBN-13: 9783031370991\u003c\/p\u003e \u003cp\u003eDOI: 10.1007\/978-3-031-37097-7\u003c\/p\u003e \u003cp\u003eDimensions: 210cm x148cm\u003c\/p\u003e \u003cp\u003ePages: 294\u003c\/p\u003e ","brand":"Springer International Publishing","offers":[{"title":"Default Title","offer_id":46034847170700,"sku":"9783031370991","price":179.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9783031370991.jpg?v=1776088791","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9783031370991","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}