Future of Business and Finance: A Survey-based Expert Analysis

Siegfried, Patrick

This book focuses on the implications of digitalisation in the mobility service industry. Based on an analysis of more than 450 survey responses, it explores and assesses mobility in the age of digitalisation. The content covers both changes in the relationship between the company and its customers and a potential paradigm shift among leading companies. The findings suggest that a shift from traditional mobility management to a more customer-centred management perspective is both widely accepted and increasingly necessary. Nevertheless, the inclusion of services that are not primarily concerned with overcoming spatial distances is considered to be less attractive.

Details

Published by: Springer

Publication Date: 2022-07-22

Format: Hardcover

ISBN-13: 9783031071508

DOI: 10.1007/978-3-031-07151-5

Dimensions: 235cm x155cm

Pages: 81