{"product_id":"9783030926465","title":"Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges","description":"\u003ch1\u003eService Automation in the Public Sector: Concepts, Empirical Examples and Challenges\u003c\/h1\u003e \u003ch2\u003eJuell-Skielse, Gustaf; Lindgren, Ida; Åkesson, Maria\u003c\/h2\u003e \u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research.\u003c\/p\u003e\n\n\u003cp\u003eFollowing a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.\u003c\/p\u003e \u003ch3\u003eDetails\u003c\/h3\u003e \u003cp\u003ePublished by: Springer\u003c\/p\u003e \u003cp\u003ePublication Date: 2023-03-16\u003c\/p\u003e \u003cp\u003eFormat: Paperback\u003c\/p\u003e \u003cp\u003eISBN-13: 9783030926465\u003c\/p\u003e \u003cp\u003eDOI: 10.1007\/978-3-030-92644-1\u003c\/p\u003e \u003cp\u003eDimensions: 235.0cm x155.0cm\u003c\/p\u003e \u003cp\u003ePages: 230.0\u003c\/p\u003e ","brand":"Springer International Publishing","offers":[{"title":"Default Title","offer_id":45383243137164,"sku":"9783030926465","price":161.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9783030926465.jpg?v=1767232724","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9783030926465","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}