T-Labs Series in Telecommunication Services

Ehrenbrink, Patrick

This book provides an in-depth investigation on the psychological phenomenon "reactance“ in the context of Human-Computer Interaction (HCI). The author argues that the complexity and autonomy of modern technology can sometimes be overwhelming and can then be perceived as a threat to freedom by its users, thereby diminishing acceptance. The book investigates if and how this is the case and provides strategies to regain the lost acceptance. Topics include relevance of reactance on HCI, triggers for reactance, consequences of reactance, measurement of reactance, and countermeasures to reactance.

Details

Published by: Springer

Publication Date: 2020-11-07

Format: Paperback

ISBN-13: 9783030303129

DOI: 10.1007/978-3-030-30310-5

Dimensions: 235cm x155cm

Pages: 143