{"product_id":"9783030140878","title":"IESE Business Collection: A Guide to Finding and Fixing Service Delivery Problems","description":"\u003ch1\u003eIESE Business Collection: A Guide to Finding and Fixing Service Delivery Problems\u003c\/h1\u003e \u003ch2\u003eMuñoz-Seca, Beatriz\u003c\/h2\u003e \u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eIn \u003ci\u003eHow to Make Things Happen\u003c\/i\u003e, we learnt that knowledge is the fundamental driver of service efficiency. In this new book, the author follows four very different companies in the finance, gas and tourism sectors as they implement the Service Problem Driven Management Model (SPDM) to improve their operations. With real examples and plenty of practical tips, anecdotes and actionable ideas for real life implementation, this book will teach you how to:\u003c\/p\u003e\u003cul\u003e  \u003cli\u003eExplore hidden capacity\u003c\/li\u003e  \u003cli\u003eImplement new ideas by transforming      pop-ups into prototypes\u003c\/li\u003e  \u003cli\u003eDiscover knowledge pills to accelerate      learning\u003c\/li\u003e  \u003cli\u003eDevelop service modules and problem      tracks\u003c\/li\u003e  \u003cli\u003ePut problem solving at the heart of      excellent service delivery\u003c\/li\u003e \u003c\/ul\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eOffering a rare insight into how to unblock service problems and the realistic challenges you will encounter along the way, this book shows you how to make things happen and more importantly, how toget them right. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e \u003ch3\u003eDetails\u003c\/h3\u003e \u003cp\u003ePublished by: Palgrave Macmillan\u003c\/p\u003e \u003cp\u003ePublication Date: 2019-06-27\u003c\/p\u003e \u003cp\u003eFormat: Hardcover\u003c\/p\u003e \u003cp\u003eISBN-13: 9783030140878\u003c\/p\u003e \u003cp\u003eDOI: 10.1007\/978-3-030-14088-5\u003c\/p\u003e \u003cp\u003eDimensions: 235cm x155cm\u003c\/p\u003e \u003cp\u003ePages: 188\u003c\/p\u003e ","brand":"Springer International Publishing","offers":[{"title":"Default Title","offer_id":47510449750156,"sku":"9783030140878","price":34.19,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9783030140878.jpg?v=1775960738","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9783030140878","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}