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Lecture Notes in Business Information Processing: 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings
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Lecture Notes in Business Information Processing: 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings
Satzger, Gerhard; Patrício, Lia; Zaki, Mohamed; Kühl, Niklas; Hottum, Peter
This book constitutes the proceedings of the 9th International Conference on Exploring Services Science, IESS 2018, held in Karlsruhe, Germany, in September 2018.
The 30 papers presented in this volume were carefully reviewed and selected from 67 submissions. The book is structured in six parts, each featuring contributions describing current research in a particular domain of service science: Service Design and Innovation; Smart Service Processes; Big Data in Services; Service Topics Open Exploration; Design Science Research in Services. The book offers an extended, ICT-focused vision on services and addresses multiple relevant aspects, including underlying business models, the necessary processes and technological capabilities like big data and machine learning. The academic work showcased at the conference should help to advance service science and its application in practice.Details
Published by: Springer
Publication Date: 2018-09-13
Format: Paperback
ISBN-13: 9783030007126
DOI: 10.1007/978-3-030-00713-3
Dimensions: 235cm x155cm
Pages: 416