This book provides guidance on how to evaluate staff and procedures and includes a step-by-step guide to designing evaluations. Questions of cost, benefits, types of methods and ethics are all discussed. The book also equips the reader with the skills to assess evaluations provided by external consultants.

Professor Glynis Breakwell is Professor of Psychology and Pro-Vice-Chancellor at Surrey University, UK, and a consultant in industry. She has worked widely in the areas of identity dynamics and social representation development. Her other books include Interviewing, Coping with Threatened Identities, and Coping with Aggressive Behaviour.

Dr Lynne Millward has wide experience in the fields of evaluation, training and assessment centres.