{"product_id":"9781849969642","title":"Springer Series in Reliability Engineering","description":"\u003ch1\u003eSpringer Series in Reliability Engineering\u003c\/h1\u003e \u003ch2\u003eMurthy, D. N. Prabhakar; Blischke, Wallace R.\u003c\/h2\u003e \u003cp\u003e\u003c\/p\u003e\u003cp\u003ePurchasers of manufactured goods need assurance that they will perform well over their expected life. Warranties play a vital role in this. With proper management, warranty terms provide a promise of protection in case of product failure, while warranty service can assure customer satisfaction in the event of a claim. \u003c\/p\u003e\n\u003cp\u003eThe authors have developed \"Stage-3\" warranty management, viewing warranties from a strategic perspective, starting with a strategy linked to technical and commercial planning from the start of product development. \u003c\/p\u003e\n\u003cp\u003eWarranty management aims to achieve business objectives by focusing on product performance assurance and customer satisfaction, the goal of warranty management; guidelines are provided for achieving this goal.\u003c\/p\u003e\n\u003cp\u003eWritten by leading experts, this book details current thinking in product manufacture. It will be a valuable guide for managers in product development, production and marketing as well as graduate students in business and operations management and industrial engineering.\u003c\/p\u003e \u003ch3\u003eDetails\u003c\/h3\u003e \u003cp\u003ePublished by: Springer\u003c\/p\u003e \u003cp\u003ePublication Date: 2010-10-28\u003c\/p\u003e \u003cp\u003eFormat: Paperback\u003c\/p\u003e \u003cp\u003eISBN-13: 9781849969642\u003c\/p\u003e \u003cp\u003eDOI: 10.1007\/1-84628-258-6\u003c\/p\u003e \u003cp\u003eDimensions: 235cm x155cm\u003c\/p\u003e \u003cp\u003ePages: 302\u003c\/p\u003e ","brand":"Springer London","offers":[{"title":"Default Title","offer_id":47666732073100,"sku":"9781849969642","price":125.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9781849969642.jpg?v=1776450144","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9781849969642","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}