Effective Training & Development is essential if you are to continuously get the best from your people and extend the knowledge shelf-life of your company. This module explores the vast array of options available to the HR function including on-the-job learning, formal management education, coaching and mentoring. Cost-effectiveness and measurable payback are also dealt with as cornerstones of any training and development activity.

Roger Cartwright is a consultant and author specializing in organizational behaviour, management, customer care and tourism.? He is the author of over 20 books and has been responsible for the implementation of management development programmes run in the US, Europe and India.