Fast track route to understanding the scope and variety of virtual organisations, and the impact of information and communications technologies on the way we do business

Covers the key areas of virtual organisations, from using Internet and wireless technologies to streamline your supply chain and working practices to e-learning and adapting your management style to meet the new challenges

Examples and lessons from some of the world's most successful businesses, including Lands End, HSBC, Manugistics and BT, and ideas from the smartest thinkers, including Eddie Obeng, Jessica Lipnack and Jeffrey Stamps

Includes a glossary of key concepts and a comprehensive resources guide

PHILIPPA COLLINS has published over 50 articles on a variety of business topics, and regularly presents papers at international conferences. She has recently edited From Call Centre to Multimedia Customer Interaction Centre.