{"product_id":"9781557865052","title":"Customer Responsive Management The Flexible Advantage","description":"\u003ch3\u003eTotal Quality Management\u003c\/h3\u003e\u003ch1\u003eCustomer Responsive Management\u003c\/h1\u003e\u003ch2\u003eThe Flexible Advantage\u003c\/h2\u003e\u003ch3\u003eFrank Davis | Karl Manrodt\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eBusiness \u0026amp; Economics \/ Quality Control\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003eThis book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.\u003c\/div\u003e\u003cdiv\u003e \u003cb\u003eFrank W. Davis. Jr\u003c\/b\u003e and \u003cb\u003eKarl Manrodt\u003c\/b\u003e are both Professors of Marketing, Logistics and Transportation, University of Tennessee, Knoxville, USA.\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e16 December 1996\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9781557865052\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003ePaperback \/ softback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e286\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight (oz): \u003c\/td\u003e\n\u003ctd\u003e17.6\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":44380563538060,"sku":"9781557865052","price":53.1,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9781557865052_c9e876fc-c310-4060-a9f3-24beba14bda7.jpg?v=1780104211","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9781557865052","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}