{"product_id":"9781493906376","title":"Guides to Professional English: A Guide to Professional English","description":"\u003ch1\u003eGuides to Professional English: A Guide to Professional English\u003c\/h1\u003e \u003ch2\u003eWallwork, Adrian\u003c\/h2\u003e \u003cp\u003e\u003c\/p\u003e\u003cp\u003eIf you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eprepare for a call both psychologically and from an English language point of view\u003c\/li\u003e\n\u003cli\u003ereceive calls (if you work on reception)\u003c\/li\u003e\n\u003cli\u003eleave messages\u003c\/li\u003e\n\u003cli\u003efind out about another company and talk about your own company\u003c\/li\u003e\n\u003cli\u003echase people (i.e. people who have not followed up your requests)\u003c\/li\u003e\n\u003cli\u003edeal with difficult calls and callers, and improve your telephone manner\u003c\/li\u003e\n\u003cli\u003euse the telephone while working on a help desk or helpline\u003c\/li\u003e\n\u003cli\u003eresolve language difficulties (i.e. when you cannot understand the other person's English)\u003c\/li\u003e\n\u003cli\u003eimprove your pronunciation\u003c\/li\u003e\n\u003cli\u003euse resources on the Internet to improve your listening skills\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThe book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.\u003c\/p\u003e \u003ch3\u003eDetails\u003c\/h3\u003e \u003cp\u003ePublished by: Springer\u003c\/p\u003e \u003cp\u003ePublication Date: 2014-06-20\u003c\/p\u003e \u003cp\u003eFormat: Paperback\u003c\/p\u003e \u003cp\u003eISBN-13: 9781493906376\u003c\/p\u003e \u003cp\u003eDOI: 10.1007\/978-1-4939-0638-3\u003c\/p\u003e \u003cp\u003eDimensions: 235cm x155cm\u003c\/p\u003e \u003cp\u003ePages: 178\u003c\/p\u003e ","brand":"Springer New York","offers":[{"title":"Default Title","offer_id":45587646775436,"sku":"9781493906376","price":25.19,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9781493906376.jpg?v=1776541990","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9781493906376","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}