{"product_id":"9781461428565","title":"Service Science: Research and Innovations in the Service Economy","description":"\u003ch1\u003eService Science: Research and Innovations in the Service Economy\u003c\/h1\u003e \u003ch2\u003eMacintyre, Mairi; Parry, Glenn; Angelis, Jannis\u003c\/h2\u003e \u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eService Design and Delivery\u003c\/i\u003e provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. \u003c\/p\u003e\u003cp\u003eWhile the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.\u003c\/p\u003e \u003ch3\u003eDetails\u003c\/h3\u003e \u003cp\u003ePublished by: Springer\u003c\/p\u003e \u003cp\u003ePublication Date: 2013-05-28\u003c\/p\u003e \u003cp\u003eFormat: Paperback\u003c\/p\u003e \u003cp\u003eISBN-13: 9781461428565\u003c\/p\u003e \u003cp\u003eDOI: 10.1007\/978-1-4419-8321-3\u003c\/p\u003e \u003cp\u003eDimensions: 235cm x155cm\u003c\/p\u003e \u003cp\u003ePages: 170\u003c\/p\u003e ","brand":"Springer US","offers":[{"title":"Default Title","offer_id":50148549558412,"sku":"9781461428565","price":107.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9781461428565.jpg?v=1779565657","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9781461428565","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}