Build skilled veterinary teams with structured recruiting and training programs

Many veterinary professionals enter management without formal training in hiring or staff development. Recruiting, Onboarding, and Training in Veterinary Medicine provides a practical manual from three certified practice managers who share real-life scenarios and decision-making strategies drawn from direct experience. Coverage spans every stage of the employment relationship, from recruitment through retention and employee transitions.

Role-specific training programs for kennel staff, reception, veterinary assistants, credentialed technicians, management, and remote positions are broken down into structured time frames covering Day 1-30, Day 30-60, and beyond. The book also addresses building a culture of success, measuring team performance, hiring for cultural fit, and creating a workplace where professionals stay.

Readers will find:

• Actionable strategies for recruiting qualified candidates across both corporate partnership and private ownership veterinary practice models
• Guidance on designing a customized onboarding system tailored to specific roles, responsibilities, and individual practice workflows
• Methods for aligning individual career development paths with team needs to support long-term professional growth
• Practical approaches to managing employee performance conversations, role changes, and separations with clarity and consistency
• Insights into strengthening customer service excellence across the entire team to improve client satisfaction and staff engagement

Veterinary practice managers, clinic owners, regional managers, and team leaders will find this book directly applicable to their daily operational challenges. By providing structured programs and real-world examples, it equips current and emerging leaders to build cohesive, high-performing veterinary teams.

Jenny Matthews, CVT, CVPM, is a certified veterinary technician and certified veterinary practice manager who focuses on training and developing technical staff while managing general business operations. Her hands-on experience building training programs from the ground up informs the structured, role-specific guidance throughout this book.

Laura Koger, BS, CVPM, is a certified veterinary practice manager whose expertise lies in the growth and overall development of veterinary practices. Her strong customer service background emphasizes both staff support and client satisfaction, bringing a dual perspective on team performance and practice success.

Natalie Clawson, RVT, CVPM, is a registered veterinary technician and certified veterinary practice manager who specializes in staff development, human resources, and inspiring team members. Her deep experience in workforce planning and employee engagement strengthens the book's practical, actionable approach to building cohesive veterinary teams.