{"product_id":"9781394337941","title":"The Emotional Intelligence Advantage Mastering Change and Difficult Conversations","description":"\u003ch1\u003eThe Emotional Intelligence Advantage\u003c\/h1\u003e\u003ch2\u003eMastering Change and Difficult Conversations\u003c\/h2\u003e\u003ch3\u003eAmy Jacobson\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eBusiness \u0026amp; Economics \/ Business Communication \/ General\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003e\n\u003cp\u003e\u003cb\u003eProven strategies for navigating hard conversations, building team resilience and managing business transformation\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIn \u003ci\u003eThe Emotional Intelligence Advantage,\u003c\/i\u003e leading expert Amy Jacobson shares a framework for resolving challenges in the workplace. How do you tackle tough conversations? How does your team react when a key process or system changes? And how can you overcome doubt and indecision to create a culture of alignment and trust? When it comes to modern leadership, you need to be aware of more than just the bottom line. You also need to apply emotional intelligence in how you manage people, processes and change.\u003c\/p\u003e \u003cp\u003eIn this book, you'll discover a clear five-step process for empathetic, productive communication. Through real-world case studies, proven tools and actionable strategies, \u003ci\u003eThe Emotional Intelligence Advantage\u003c\/i\u003e demonstrates how you can address conflict and facilitate change seamlessly.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEmbrace workplace challenges and focus on what you can control.\u003c\/li\u003e \u003cli\u003eProcess emotions and effectively shift from defensiveness to solutions.\u003c\/li\u003e \u003cli\u003eRecognise your impact on others and build team resilience and emotional alignment.\u003c\/li\u003e \u003cli\u003eAsk the right questions to unify stakeholders and achieve shared goals.\u003c\/li\u003e \u003cli\u003eApply strategies that drive progress, spark organisational transformation and deliver lasting results.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003eA workplace thrives when people thrive. With this step-by-step framework for fostering emotional intelligence, you'll discover how to create a high-performing environment where each person feels safe and engaged. \u003ci\u003eThe Emotional Intelligence Advantage\u003c\/i\u003e is a practical handbook for embedding emotional intelligence into your workplace effectively.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e  \u003cp\u003e\u003cb\u003eAMY JACOBSON\u003c\/b\u003e is a specialist in emotional intelligence and human behaviour in the workplace. Over two decades, Amy has developed a reputation of tough love and infectious energy for driving ownership, boosting performance and transforming workplace cultures through EI-focused initiatives. \u003c\/p\u003e\n\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e21 July 2025\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9781394337941\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003ePaperback \/ softback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e272\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight (oz): \u003c\/td\u003e\n\u003ctd\u003e9.6\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":44377967624332,"sku":"9781394337941","price":17.06,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9781394337941_e4cbd04d-89b1-41ee-a985-737732c0cc09.jpg?v=1780282884","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9781394337941","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}