{"product_id":"9781349451111","title":"Customers at Work: New Perspectives on Interactive Service Work","description":"\u003ch1\u003eCustomers at Work: New Perspectives on Interactive Service Work\u003c\/h1\u003e \u003ch2\u003eDunkel, W.; Kleemann, F.\u003c\/h2\u003e \u003cp\u003eExplores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.\u003c\/p\u003e \u003ch3\u003eDetails\u003c\/h3\u003e \u003cp\u003ePublished by: Palgrave Macmillan\u003c\/p\u003e \u003cp\u003ePublication Date: 2013-07-25\u003c\/p\u003e \u003cp\u003eFormat: Paperback\u003c\/p\u003e \u003cp\u003eISBN-13: 9781349451111\u003c\/p\u003e \u003cp\u003eDOI: 10.1057\/9781137293251\u003c\/p\u003e \u003cp\u003eDimensions: 216cm x140cm\u003c\/p\u003e \u003cp\u003ePages: 257\u003c\/p\u003e ","brand":"Palgrave Macmillan UK","offers":[{"title":"Default Title","offer_id":47431168327820,"sku":"9781349451111","price":98.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9781349451111.jpg?v=1775881092","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9781349451111","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}