{"product_id":"9781349352371","title":"The DNA of Customer Experience: How Emotions Drive Value","description":"\u003ch1\u003eThe DNA of Customer Experience: How Emotions Drive Value\u003c\/h1\u003e \u003ch2\u003eShaw, C.\u003c\/h2\u003e \u003cp\u003eAs the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.\u003c\/p\u003e \u003ch3\u003eDetails\u003c\/h3\u003e \u003cp\u003ePublished by: Palgrave Macmillan\u003c\/p\u003e \u003cp\u003ePublication Date: 2016-08-27\u003c\/p\u003e \u003cp\u003eFormat: Paperback\u003c\/p\u003e \u003cp\u003eISBN-13: 9781349352371\u003c\/p\u003e \u003cp\u003eDOI: 10.1057\/9780230210813\u003c\/p\u003e \u003cp\u003eDimensions: 216cm x140cm\u003c\/p\u003e \u003cp\u003ePages: 186\u003c\/p\u003e ","brand":"Palgrave Macmillan UK","offers":[{"title":"Default Title","offer_id":47679258951820,"sku":"9781349352371","price":53.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9781349352371.jpg?v=1776570623","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9781349352371","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}