{"product_id":"9781349320271","title":"Customer Experience: Future Trends and Insights","description":"\u003ch1\u003eCustomer Experience: Future Trends and Insights\u003c\/h1\u003e \u003ch2\u003eShaw, C.; Dibeehi, Q.; Walden, S.\u003c\/h2\u003e \u003cp\u003eCustomer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience that businesses need to understand to gain preference, loyalty and market share.\u003c\/p\u003e \u003ch3\u003eDetails\u003c\/h3\u003e \u003cp\u003ePublished by: Palgrave Macmillan\u003c\/p\u003e \u003cp\u003ePublication Date: 2010-09-09\u003c\/p\u003e \u003cp\u003eFormat: Paperback\u003c\/p\u003e \u003cp\u003eISBN-13: 9781349320271\u003c\/p\u003e \u003cp\u003eDOI: 10.1057\/9780230291775\u003c\/p\u003e \u003cp\u003eDimensions: 235cm x155cm\u003c\/p\u003e \u003cp\u003ePages: 199\u003c\/p\u003e ","brand":"Palgrave Macmillan UK","offers":[{"title":"Default Title","offer_id":47431421919372,"sku":"9781349320271","price":49.49,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9781349320271.jpg?v=1775887859","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9781349320271","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}