Customers at Work: New Perspectives on Interactive Service Work

Dunkel, W.; Kleemann, F.

Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.

Details

Published by: Palgrave Macmillan

Publication Date: 2013-07-25

Format: Hardcover

ISBN-13: 9781137293244

DOI: 10.1057/9781137293251

Dimensions: 216cm x140cm

Pages: 257