{"product_id":"9781137286178","title":"Business and Service Telephone Conversations: An Investigation of British English, German and Italian Encounters","description":"\u003ch1\u003eBusiness and Service Telephone Conversations: An Investigation of British English, German and Italian Encounters\u003c\/h1\u003e \u003ch2\u003eVarcasia, Cecilia\u003c\/h2\u003e \u003cp\u003eThis book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.\u003c\/p\u003e \u003ch3\u003eDetails\u003c\/h3\u003e \u003cp\u003ePublished by: Palgrave Macmillan\u003c\/p\u003e \u003cp\u003ePublication Date: 2013-10-16\u003c\/p\u003e \u003cp\u003eFormat: Hardcover\u003c\/p\u003e \u003cp\u003eISBN-13: 9781137286178\u003c\/p\u003e \u003cp\u003eDOI: 10.1057\/9781137286185\u003c\/p\u003e \u003cp\u003eDimensions: 216cm x140cm\u003c\/p\u003e \u003cp\u003ePages: 181\u003c\/p\u003e ","brand":"Palgrave Macmillan UK","offers":[{"title":"Default Title","offer_id":47431258701964,"sku":"9781137286178","price":49.49,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9781137286178.jpg?v=1775882555","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9781137286178","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}