{"product_id":"9781119581499","title":"Peak Performance Culture The Five Metrics of Organizational Excellence","description":"\u003ch1\u003ePeak Performance Culture\u003c\/h1\u003e\u003ch2\u003eThe Five Metrics of Organizational Excellence\u003c\/h2\u003e\u003ch3\u003eDave Mitchell\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eBusiness \u0026amp; Economics \/ General\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003e\n\u003cp\u003e\u003cb\u003eAn innovative approach to driving maximum performance at all levels of an organization\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePeak Performance Culture: The Five Metrics of Operational Excellence\u003c\/i\u003e is a step-by-step roadmap to achieving optimal organizational development in your company or association. This practical guide helps you accurately evaluate the current state of your company and create a strategy that maximizes its future success. Author Dave Mitchell, building upon concepts introduced in his bestselling books \u003ci\u003eThe Power of Understanding People\u003c\/i\u003e and \u003ci\u003eThe Power of Understanding\u003c\/i\u003e, provides new applications, effective real-world tactics, powerful organizational assessment tools, and much more.\u003c\/p\u003e \u003cp\u003eThe book addresses the five critical factors for organizational success: vertical alignment, horizontal alignment, leadership ideology and corporate culture, employee experience, and customer experience. Each comprehensive chapter introduces a key component to peak performance culture — containing a detailed definition of the component, illustrative examples, expert insights, and practical considerations relevant to a diverse range of real-world situations. This must-have guide:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFeatures exercises and assessments to identify organizational metrics drawn from 25 years of work with client organizations such as Allstate Insurance, Bank of America, Universal Studios, Hilton Worldwide, Walt Disney World, and hundreds more\u003c\/li\u003e \u003cli\u003eExplores best practices for implementing policies, procedures, and philosophies that align with an organization's mission, values, and strategy\u003c\/li\u003e \u003cli\u003eDiscusses individual characteristics of high performers, how to enhance teamwork, the relationships between functional units within an organization, and employee recruitment, selection, and onboarding\u003c\/li\u003e \u003cli\u003eAddresses issues surrounding how employees responsible for customer satisfaction are experiencing their organizations\u003c\/li\u003e \u003cli\u003eProvides tools for continually evaluating and improving customer experience, including a pragmatic model that can be applied to any organization\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eWhether your company needs to correct performance problems, or is already successful but seeking even higher levels of success, \u003ci\u003ePeak Performance Culture: The Five Metrics of Operational Excellence\u003c\/i\u003e will prove to be an invaluable resource for any organization.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e  \u003cp\u003e\u003cb\u003eDAVE MITCHELL\u003c\/b\u003e is founder of The Leadership Difference, where he has delivered training seminars to over 450,000 people at top organizations. Dave has received multiple Speaker of the Year awards and is author of three previous books: \u003ci\u003eLive and Learn or Die Stupid!, The Power of Understanding People,\u003c\/i\u003e and\u003ci\u003e The Power of Understanding Yourself.\u003c\/i\u003e \u003c\/p\u003e\n\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e09 September 2020\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9781119581499\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003eHardback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e240\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight (oz): \u003c\/td\u003e\n\u003ctd\u003e14.4\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":44380028895372,"sku":"9781119581499","price":22.5,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9781119581499_3efe8cfa-0535-4ec0-a5f6-cbeefa330439.jpg?v=1780176825","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9781119581499","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}