{"product_id":"9781118108239","title":"Service Science The Foundations of Service Engineering and Management","description":"\u003ch1\u003eService Science\u003c\/h1\u003e\u003ch2\u003eThe Foundations of Service Engineering and Management\u003c\/h2\u003e\u003ch3\u003eRobin G. Qiu\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eTechnology \u0026amp; Engineering \/ Operations Research\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003e\n\u003cp\u003e\u003cb\u003eFeatures coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment\u003c\/b\u003e \u003c\/p\u003e\n\u003cp\u003eFeaturing an innovative and holistic approach, Service Science: \u003ci\u003eThe Foundations of Service Engineering and Management\u003c\/i\u003e provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. \u003c\/p\u003e\n\u003cp\u003eUtilizing a combined theoretical and practical approach to discuss service science, \u003ci\u003eService Science: The Foundations of Service Engineering and Management features:\u003c\/i\u003e \u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eCase studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures\u003c\/li\u003e \u003cli\u003eComputational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics\u003c\/li\u003e \u003cli\u003ePlentiful examples of service organizations such as education services, global project management networks, and express delivery services\u003c\/li\u003e \u003cli\u003eAn interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science\u003c\/li\u003e \u003cli\u003eA detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003ci\u003eService Science: The Foundations of Service Engineering and Management\u003c\/i\u003e is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business\/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e  \u003cp\u003e\u003cb\u003eROBIN G. QIU, PhD,\u003c\/b\u003e is Professor of Information Science at The Pennsylvania State University. Dr. Qiu has published more than 60 journal publications, and his research interests include service science and systems; business analytics; social business; service operations and management; information systems and integration; and control and management of manufacturing systems. \u003c\/p\u003e\n\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e28 July 2014\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9781118108239\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003eHardback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e336\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight (oz): \u003c\/td\u003e\n\u003ctd\u003e24.0\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":44315618312332,"sku":"9781118108239","price":134.06,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9781118108239_f9c3fa82-84e5-40b9-8ed4-e7f5ef8d1efe.jpg?v=1780181836","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9781118108239","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}