{"product_id":"9780787979195","title":"Designing the Customer-Centric Organization A Guide to Strategy, Structure, and Process","description":"\u003ch1\u003eDesigning the Customer-Centric Organization\u003c\/h1\u003e\u003ch2\u003eA Guide to Strategy, Structure, and Process\u003c\/h2\u003e\u003ch3\u003eJay R. Galbraith\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eBusiness \u0026amp; Economics \/ Decision-Making \u0026amp; Problem Solving\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003e\n\u003ci\u003eDesigning the Customer-Centric Organization\u003c\/i\u003e offers todayâ??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. \u003ci\u003eDesigning the Customer-Centric Organization\u003c\/i\u003e includes vital information about structure, management processes, reward and management systems, and people practices.\u003c\/div\u003e\u003cdiv\u003e  \u003cp\u003e\u003cb\u003eThe Author\u003c\/b\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eJay R. Galbraith\u003c\/b\u003e is a senior research scientist at the Center for Effective Organizations at the University of Southern California. He is professor emeritus at the International Institute for Management Development in Lausanne, Switzerland. Galbraith is the author of numerous books, including \u003ci\u003eDesigning Organizations\u003c\/i\u003e, \u003ci\u003eDesigning the Global Corporation\u003c\/i\u003e, and \u003ci\u003eTomorrow's Organization\u003c\/i\u003e, all from Jossey-Bass. \u003c\/p\u003e\n\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e14 April 2005\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003eJossey-Bass\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9780787979195\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003eHardback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e208\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight (oz): \u003c\/td\u003e\n\u003ctd\u003e13.76\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":44379056603276,"sku":"9780787979195","price":52.2,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9780787979195.jpg?v=1780195792","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9780787979195","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}