{"product_id":"9780787973582","title":"The 60-Minute Active Training Series: How to Bring Out the Better Side of Difficult People, Participant's Workbook","description":"\u003ch3\u003eActive Training Series\u003c\/h3\u003e\u003ch1\u003eThe 60-Minute Active Training Series: How to Bring Out the Better Side of Difficult People, Participant's Workbook\u003c\/h1\u003e\u003ch3\u003eMelvin L. Silberman | Freda Hansburg\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eBusiness \u0026amp; Economics \/ Training\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003eFaced with people we don’t like or don’t understand, most of us tend to write them off, or worse still, vent about them to others. \u003ci\u003eHow to Bring Out the Better Side of Difficult People, Participants Workbook\u003c\/i\u003e from the popular \u003ci\u003e60-Minute Active Training Series\u003c\/i\u003e offers you an effective, yet brief training session that teaches you how to approach difficult people in productive ways. Specifically, you will be learn how to  \u003cul\u003e \u003cli\u003eDraw out people rather than closing them down\u003c\/li\u003e \u003cli\u003eOvercome your barriers to understanding others\u003c\/li\u003e \u003cli\u003eLook beyond the surface to learn what make people “tick”\u003c\/li\u003e \u003cli\u003eTake a novel approach when a relationship feels stuck\u003c\/li\u003e \u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e  \u003cp\u003e\u003cb\u003eTHE AUTHORS\u003c\/b\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eMEL SILBERMAN\u003c\/b\u003e is president of Active Training in Princeton, New Jersey, a consulting firm that provides courses on active training techniques, interpersonal intelligence, and team facilitation. He is the author or coauthor of the best-selling books,\u003ci\u003e Active Training\u003c\/i\u003e, \u003ci\u003e101 Ways to Make Training Active\u003c\/i\u003e, and\u003ci\u003e PeopleSmart\u003c\/i\u003e. \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eFREDA HANSBURG\u003c\/b\u003e is vice president of Active Training and coauthor of \u003ci\u003ePeopleSmart\u003c\/i\u003e. \u003c\/p\u003e\n\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e03 December 2004\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003ePfeiffer\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9780787973582\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003ePaperback \/ softback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e24\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight (oz): \u003c\/td\u003e\n\u003ctd\u003e3.52\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":44385480376460,"sku":"9780787973582","price":14.4,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9780787973582_e8c82565-41cc-4edc-b71a-51cee004b0e7.jpg?v=1780206617","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9780787973582","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}