The Conflict Resolution Training Program: Leader's Manual

Kestner, Prudence B.; Ray, Larry

The Conflict Resolution Training Program Leader's Manual offers a step-by-step approach for teaching dispute resolution techniques to both new and seasoned negotiators, mediators, and arbitrators. This hands-on manual is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are readily accessible for teaching the skills needed to resolve conflicts. Trainers can select the sections of the flexible program that best meet their specific objectives and goals.

Details

Published by: Jossey-Bass

Publication Date: 2002-01-09

Format: Paperback

ISBN-13: 9780787960773

DOI:

Dimensions: 274.3cm x210.8cm

Pages: 320.0