Part of the Peace Skills Set, this Manual is designed as atake-home resource to support workshop participants as they returnto their communities and both apply their mediation skills andshare their insights with others. It covers conflict analysis, therole of mediation, the stages of mediation, communication skills,and working with group conflicts and in cross cultural settings.

RONALD S. KRAYBILL is associate professor in the Conflict Transformation Program at Eastern Mennonite University in Harrisonburg, Virginia. Kraybill was the former director of training at the Centre for Conflict Resolution at the University of Cape Town, South Africa, and founding director of the Mennonite Conciliation Service. ROBERT A. EVANS are international trainers and consultants in the field of conflict transformation. They are founding directors of Plowshares Institute and senior fellows at the Centre for Conflict Resolution, at the University of Cape Town, South Africa.