{"product_id":"9780787941581","title":"Managing Patient Expectations The Art of Finding and Keeping Loyal Patients","description":"\u003ch1\u003eManaging Patient Expectations\u003c\/h1\u003e\u003ch2\u003eThe Art of Finding and Keeping Loyal Patients\u003c\/h2\u003e\u003ch3\u003eSusan Keane Baker\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eMedical \/ Hospital Administration \u0026amp; Care\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003eStrategies for Building Satisfying Patient Relationships\u003cbr\u003e \u003cbr\u003e New England Healthcare Assembly\u003cbr\u003e \u003cbr\u003e This book fills a huge void in the areas of medical education andthe delivery of patient service. The clear advice about how toidentify and respond to patient needs and preferences is essentialreading for physicians and those who work with them. If thepersonal rewards of medicine are important to you, read thisbook.\u003cbr\u003e \u003cbr\u003e --Joseph A. Lieberman, III, chairman, department of family andcommunity medicine, clinical professor of family medicine, ThomasJefferson University\u003cbr\u003e \u003cbr\u003e This important resource describes how to develop the qualities ofunderstanding, empathy, and compassion that help to meet and exceedpatient expectations. Managing Patient Expectations is filled withrealistic and cost-effective strategies for maintaining patientsatisfaction, creating loyalty, and increasing referrals. SusanKeane Baker explains how to find out what patients really think andhow physicians can best respond in a variety of situations.Co-published with the Healthcare Assembly Press.\u003c\/div\u003e\u003cdiv\u003e SUSAN KEANE BAKER is an educator, author, and speaker on the topics of practice management, service quality, and risk management. Baker serves on the faculty for the Healthcare Assembly's Physician Practice Management Certificate Program, Managed Care College and Risk Management Certificate Program. She has held various leadership positions in hospitals and managed care organizations and teaches graduate seminars in practice management for several universities.\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e25 August 1998\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003eJossey-Bass\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9780787941581\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003eHardback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e304\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight (oz): \u003c\/td\u003e\n\u003ctd\u003e18.88\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":44380037611660,"sku":"9780787941581","price":76.46,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9780787941581_c6a425e3-f89b-4d87-add0-b0dbb6ef0adb.jpg?v=1780179211","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9780787941581","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}