{"product_id":"9780787940270","title":"Grading Health Care The Science and Art of Developing Consumer Scorecards","description":"\u003ch1\u003eGrading Health Care\u003c\/h1\u003e\u003ch2\u003eThe Science and Art of Developing Consumer Scorecards\u003c\/h2\u003e\u003ch3\u003ePamela P. Hanes | Merwyn R. Greenlick\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eHealth \u0026amp; Fitness \/ General\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003eInforming Health Care Purchasers\u003cbr\u003e \u003cbr\u003e In today's competitive marketplace, health care providers, corporate purchasers, and health care executives are focusing their attention on quality, value, and accountability. \u003cbr\u003e \u003cbr\u003e This valuable resource provides health care practitioners, administrators, and policymakers with the pertinent information they need to create a scientific method of measuring customer satisfaction.\u003c\/div\u003e\u003cdiv\u003e PAMELA P. HANES Ph.D., is an associate professor, Department of Public Health and Preventive Medicine and associate director for research, Oregon Health Policy Institute, Oregon Health Sciences University, Portland, Oregon. MERWYN R. GREENLICK Ph.D., is professor and chair of the Department of Public Health and Preventive Medicine, School of Medicine, Oregon Health Sciences University. He is former director of the Kaiser Permanente Center for Health Research and vice president for research, Kaiser Foundation Hospitals.\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e08 July 1998\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003eJossey-Bass\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9780787940270\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003eHardback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e203\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight (oz): \u003c\/td\u003e\n\u003ctd\u003e14.56\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":44384684572812,"sku":"9780787940270","price":65.66,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9780787940270.jpg?v=1780184343","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9780787940270","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}