{"product_id":"9780787900151","title":"Seamless Government A Practical Guide to Re-Engineering in the Public Sector","description":"\u003ch1\u003eSeamless Government\u003c\/h1\u003e\u003ch2\u003eA Practical Guide to Re-Engineering in the Public Sector\u003c\/h2\u003e\u003ch3\u003eRussell M. Linden\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003ePolitical Science \/ Public Affairs \u0026amp; Administration\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003eShows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.\u003c\/div\u003e\u003cdiv\u003e RUSSELL M. LINDEN Ph.D., is principal of Russ Linden \u0026amp;Associates, a management consulting firm that focuses on publicsector innovations. His clients have included the National Academyof Sciences, the Internal Revenue Service, the Departments of theArmy and Navy, the National Academy of Public Administration, theFBI Academy, and more than three dozen state and local governmentagencies. He is the author of From Vision to Reality: Strategies ofSuccessful Innovators in Government (1990).\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e28 September 1994\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003eJossey-Bass\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9780787900151\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003eHardback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e320\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight (oz): \u003c\/td\u003e\n\u003ctd\u003e19.2\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":44312928551052,"sku":"9780787900151","price":43.2,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9780787900151_1e14b661-b1c0-4330-8240-c8db2b5a2b8a.jpg?v=1780144312","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9780787900151","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}