This volume brings together contributions from eminent academics and senior ACAS officials to provide a fascinating account of the agency's achievements, failures and remarkable survival during a period of political upheaval and dramatic economic and industrial relations change.

Brian Towers teaches in the Department of Human Resource Management, Nottingham Business School, Nottingham Trent University. He is the founder and editor of Industrial Relations Journal and an ACAS arbitrator with extensive experience in the practice of industrial relations and human resource management.