{"product_id":"9780631208846","title":"Perspectives in Total Quality","description":"\u003ch3\u003eTotal Quality Management\u003c\/h3\u003e\u003ch1\u003ePerspectives in Total Quality\u003c\/h1\u003e\u003ch3\u003eMichael J. Stahl\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eBusiness \u0026amp; Economics \/ Quality Control\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003eBased on customer responses to corporate change in the quality era, \u003ci\u003ePerspectives in Total Quality\u003c\/i\u003e offers readers contemporary analysis of how firms should act. The collection consists of 14 original chapters written by leading academics and practitioners in the field. They discuss topics such as global competition, ISO 9000, leadership development, customer focus, process management, and culture change.  \u003cp\u003eA well-documented, scholarly approach will benefit readers who are seeking to improve their understanding of how customer response is shaping corporations. It will also help readers develop their own insights on how global competition through quality and re-organization can help them compete successfully in the next century.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e \u003cb\u003eMichael J. Stahl, PhD,\u003c\/b\u003e is Program Director, Physician Executive MBA and Distinguished Professor of Management in the College of Business at the University of Tennessee at Knoxville. He has written 50 journal articles and authored, co-authored, or edited ten books in Strategy, Management and Total Quality.\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e04 May 1999\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003eWiley-Blackwell\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9780631208846\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003eHardback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e420\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight (oz): \u003c\/td\u003e\n\u003ctd\u003e24.64\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":44311139582092,"sku":"9780631208846","price":116.96,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9780631208846_85e47d0d-5098-46fa-9e4b-3fffa305ccd8.jpg?v=1780109932","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9780631208846","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}