{"product_id":"9780471745228","title":"Hospitality Employee Management and Supervision Concepts and Practical Applications","description":"\u003ch1\u003eHospitality Employee Management and Supervision\u003c\/h1\u003e\u003ch2\u003eConcepts and Practical Applications\u003c\/h2\u003e\u003ch3\u003eKerry L. Sommerville\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eBusiness \u0026amp; Economics \/ Industries \/ Hospitality, Travel \u0026amp; Tourism\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003eIn many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, \u003cb\u003e\u003ci\u003eHospitality Employee Management and Supervision\u003c\/i\u003e\u003c\/b\u003e provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry.  \u003cp\u003eRather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation.\u003c\/p\u003e \u003cp\u003eEach chapter in this lively and engaging text features:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eQuotations——Various practitioners in the hospitality industry highlight the chapter's focus\u003c\/li\u003e \u003cli\u003eChapter Objectives and Summaries lay out key concepts and then, at the end of each chapter, review them\u003c\/li\u003e \u003cli\u003eHRM in Action features highlight real-world HRM experiences that relate to the content presented in each chapter\u003c\/li\u003e \u003cli\u003eTales from the Field——Hospitality employees provide accounts of the various challenges they face in the industry\u003c\/li\u003e \u003cli\u003eEthical Dilemmas——Scenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry\u003c\/li\u003e \u003cli\u003ePractice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts\u003c\/li\u003e \u003cli\u003eHands-On HRM——Mini-cases based on real-world situations with discussion questions\u003c\/li\u003e \u003cli\u003eChapter Key Terms——Bolded within the chapter and then listed at the end of each chapter with definitions.\u003c\/li\u003e \u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e \u003cp\u003e\u003cb\u003eKERRY L. SOMMERVILLE, CHE, CHA, MA,\u003c\/b\u003e has more than twenty-five years of professional and academic hotel and restaurant management experience. He is an innovative, award-winning instructor, a published author, and the developer of one of the earliest and most comprehensive distance education models for online learning. He holds a master’s degree in management from Webster University.\u003c\/p\u003e \u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e26 February 2007\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9780471745228\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003ePaperback \/ softback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e368\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight (oz): \u003c\/td\u003e\n\u003ctd\u003e21.6\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":44380502130828,"sku":"9780471745228","price":114.26,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9780471745228.jpg?v=1780202845","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9780471745228","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}