{"product_id":"9780471723233","title":"Process Improvement and Quality Management in the Retail Industry","description":"\u003ch1\u003eProcess Improvement and Quality Management in the Retail Industry\u003c\/h1\u003e\u003ch3\u003eStephen George | Chris Thomas | Arnold Weimerskirch\u003c\/h3\u003e\u003cdiv\u003e\u003cb\u003eBusiness \u0026amp; Economics \/ Industries \/ Retailing\u003c\/b\u003e\u003c\/div\u003e\u003cbr\u003e\u003cdiv\u003eThe authors of \u003ci\u003eProcess Improvement and Quality Management in the Retail Industry\u003c\/i\u003e discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award. Authors George, Thomas, and Weimerskirch believe that Baldrige criteria define a management model because they provide one of the most comprehensive guides to understanding, assessing, controlling, and improving an organization for quality management. The authors also discuss many of the business-related problems of modern times, such as financial scandals, controversial social activism morale, and the impact of outsourcing to other countries. Overall, the book stresses the importance of good quality management to a company’s success.\u003c\/div\u003e\u003cdiv\u003e  \u003cp\u003e\u003cstrong\u003eSTEPHEN GEORGE\u003c\/strong\u003e is a writer and consultant from St. Louis Park, Minnesota. He has consulted with eleven companies that have applied for the Baldrige Award and\/or State Quality Awards, five of which have won eight awards, including three Baldrige Awards. He is the author of \u003cem\u003eThe Baldrige Quality System,\u003c\/em\u003e \u003cem\u003eUncommon Sense\u003c\/em\u003e, and \u003cem\u003eTotal Quality Management: Strategies and Techniques Proven at Today's Most Successful Companiesn\u003c\/em\u003e all published by Wiley. \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCHRIS THOMAS\u003c\/strong\u003e is a professional writer. This is her sixth?textbook for John Wiley?\u0026amp; Sons. \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eARNOLD WEIMERSKIRCH\u003c\/strong\u003e is Vice President of Corporate Quality at Honeywell, Inc. and former chairman of the panel of judges for the Malcolm Baldrige National Quality Award. He holds BS and MS engineering degrees from the University of Minnesota. \u003c\/p\u003e\n\u003c\/div\u003e\u003cbr\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublication Date: \u003c\/td\u003e\n\u003ctd\u003e01 August 2005\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublisher: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eImprint: \u003c\/td\u003e\n\u003ctd\u003eWiley\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eISBN-13: \u003c\/td\u003e\n\u003ctd\u003e9780471723233\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFormat: \u003c\/td\u003e\n\u003ctd\u003ePaperback \/ softback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePage Count: \u003c\/td\u003e\n\u003ctd\u003e256\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight (oz): \u003c\/td\u003e\n\u003ctd\u003e15.78\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":44315734933644,"sku":"9780471723233","price":141.26,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0710\/9545\/1788\/files\/9780471723233_16b126ea-c080-473f-8854-90d8a94a912b.jpg?v=1780166797","url":"https:\/\/fh90cf-fv.myshopify.com\/products\/9780471723233","provider":"Late Knight Books and Services, LLC","version":"1.0","type":"link"}